If a pipe bursts or drains back up on a Rancho Santa Fe property, close your main shutoff before anything else; if you smell gas, leave and call 911 and SDG&E at 1-800-611-7343 from outside. Then call the number on this page to be connected with a local plumber in Rancho Santa Fe.

About Rancho Santa Fe
Rancho Santa Fe is an unincorporated, low-density community of country estates with a small village center. Most of it gets water from Santa Fe Irrigation District, which draws on Lake Hodges and imported supply; Olivenhain Municipal Water District serves some areas, such as Santa Fe Valley. Sewer comes from the Rancho Santa Fe Community Services District, though some parcels are not on municipal sewer and use a private onsite wastewater system. The median home was built in 1986.
First steps
- Close your own shutoff valve. SFID is responsible for the valve on the street side of the meter and says customers should have their own shutoff on the customer side. If you've never located yours, look near the meter and where the line enters the house.
- Turn off gas or power to a leaking water heater and close its cold supply.
- Stop using water if drains are backing up, especially if the home uses an onsite system.
- If you smell gas, get out first, then call 911 and SDG&E from a safe place.
- Water coming from the street or meter goes to your water district. SFID is at 858-756-2424, or 858-756-2854 after hours; Olivenhain customers use the number on their bill.
- Photograph the damage, then call a plumber.
Warning signs and what's behind them
| What you notice | Typical cause |
|---|---|
| Wet ground or a soggy patch along the drive | A leak in the long service line between the meter and the house |
| Sewage in a lower-level shower or tub | A blockage in the line to the CSD sewer or to an onsite system |
| Water heater leaking from the tank | A failed tank or fitting |
| Meter spinning with everything off | A hidden leak, possibly in irrigation or a guest house line |
| Gas smell near an outbuilding or pool equipment | Damaged customer-side gas piping |
What drives cost
- The time of the call, with after-hours visits generally costing more.
- Property size: long runs to the house, guest quarters or pool equipment take longer to trace.
- Whether the drain issue is a simple clog or involves an onsite system or a buried line.
- Permits: Rancho Santa Fe is unincorporated, so larger work goes through the County of San Diego Planning & Development Services Building Division.
Emergency Plumber questions in Rancho Santa Fe
How do I find and close the main water shutoff in a hurry?
My area is served by more than one water agency. How do I find out which one is mine?
Our home isn't on municipal sewer and the drains are backing up. Who handles that?
Every tap in the house went dry at once. Is that my plumbing or the water provider?
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